A recent survey of the quality of care and service received by residents at Koh-I-Noor confirmed the exceptionally high standards provided by Jennie and her team. Standards which we, the relatives and friends of residents, perhaps take for granted. However, when the Covid pandemic presented itself as the toughest imaginable task for an aged care facility to manage, the achievement of the team was outstanding and deserves recognition.
An example of that high standard of management was achieved when when the Covid pandemic presented itself as the toughest imaginable task for an aged care facility to manage, the achievement of the team was outstanding and deserves recognition.
Following the relaxation of Covid restrictions in WA, and in anticipation of an outbreak, Jennie invited relatives of residents to evening discussion groups where options to support her team were considered; there followed half- day training sessions where the volunteers were introduced to means of providing support to the team and working with full PPI; in total some 48 volunteers were recruited, quite an achievement in itself.
When Covid at Koh – I – Noor was identified Jennie and her team were fully prepared; communications strategies, isolation procedures etc, were in place, members of the Defence Force attended to provide support, and during what must have been an exceptionally frantic time the team monitored their performance and made a number of improvements to ensure that the high standards were maintained. Through the commitment of Jennie and her team, through their energy and industry the outbreak was contained and of a short duration; an exceptional achievement.
As relatives and friends of the residents of Koh – I – Noor, we are deeply indebted to Jennie and her team for their phenomenal achievement, for their foresight and management, which is why we nominate them as our unsung heroes.
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