Silvana Muselin

Skye Harvey Unsung Heroes – Individual

Organisation:

Umbrella Multicultural Community Care Services Inc.

Silvana has been part of the Umbrella family since 2003 and is respected and appreciated by her clients and colleagues. As one of Umbrella’s longest serving staff members, Silvana has assisted hundreds of clients in Umbrella’s social support programs and home care services. As a key support worker in Umbrella’s ‘ Home@Home – former Yugoslav’ group, Silvana has supported clients who’ve migrated from Croatia, Macedonia, Bosnia and Serbia.
Always learning from her clients is one of the things Silvana loves most about her job. She believes Umbrella means a lot to her clients and their families and feels proud to be part of Umbrella when out in the community. Silvana obtained Certificate lll in Ageing while working for Umbrella and really appreciates the opportunity to complete this. She feels it helps her to do her job better and provide better quality care for her clients. She hopes that Umbrella will continue to grow and keep supporting older people, particularly those who don’t speak English well and come from diverse cultural backgrounds.

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