Patricia Jenkins

Skye Harvey Unsung Heroes – Individual

Organisation:

RAAFA

“I would like to nominate Patricia Jenkins for her dedication, perseverance and commitment to RAAFA Meadow Springs in her role as Food and Beverage manager. As we are all aware the hospitality industry has suffered heavily with staff shortages in WA over the last 12 months and this has been particularly difficult at Meadow Springs as we try to maintain staffing levels to ensure we were able to, at a minimum, maintain service to McNamara Lodge.
Patricia has worked tirelessly since the start of the Covid pandemic and has overcome many obstacles during that time. This is inclusive of but not limited to managing injuries for both kitchen and club team members in a way that ensured effective and efficient early returns to work, quickly managing changes in rosters to absences during a time it was impossible to engage agency staff with the skills to cover shifts, managing and navigating a customer base of over 400 seniors and staff through the continually changing covid restrictions while striving to improve service and food quality throughout to meet both the legislative requirements and the experience of her customers. Trish has guided her team successfully through audits in relation to food health and safety and leads by example supporting her team by putting her many talents and her great sense of one team (and humour) in to play as she has jumped back into the role of Chef at a moments notice, worked behind the bar, waited tables, been chief bottle washer, motel cleaner and helped out in the Administration office at times. Trish does all this on top of keeping up with her core tasks by putting in many extra hours that are not visible to her team or customer’s. I believe this is the opportunity to recognise Trish’s true grit, commitment to our wonderful residents, her willingness to adapt to changes as the situation requires while still managing to keep a focus on continuous improvement and using every challenge as a learning opportunity. This has ensured that we have not just met the minimum requirement of the residential client’s needs, but have managed to introduce a takeaway service, have adapted the way we serve food to allow functions to continue and have ensured our independent living residents have been able to stay connected through activities, celebrations and meals both shared in the club or delivered straight from the kitchen to the door during times of isolation. Our community has remained strong and connected as a result.”

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