Natasha Kapulski is ACH Group’s Customer Experience Lead. She is responsible for designing and implementing surveys across the organisation to ensure all customers and residents have a voice.
Natasha then shares the insights gathered with ACH Group’s leadership team, so that they may improve services in response to the findings.
Natasha works tirelessly and with passion to share the stories of ACH Group’s amazing customers and staff.
Her attention to detail and empathy are her superpowers, and they come from a need to honour the voice and stories of the people ACH Group supports.
Very few people see the lengths Natasha goes to, so that the collective voice of customers and their representatives are heard by the people who can act upon it.