Lil Tankosic, Cafe Manager, The Pines Lodge and Bucklands Residential Care

Skye Harvey Unsung Heroes - Individual

Organisation:

Southern Cross Care (SA, NT & VIC)

Lil creates a positive atmosphere at The Pines Lodge and Bucklands by making each location’s café a fun place to socialise with residents, staff and visitors.
Since joining Southern Cross Care in 2011, she stayed positive and continues to deliver great service, including the recent constant changing of COVID-19 restrictions.
This has helped residents feel relaxed and comfortable knowing they have a friendly and familiar face to greet them when they visit the café.
Lil also used her creativity to help residents of a nearby Southern Cross Care retirement village who couldn’t visit these cafes during the height of COVID-19 restrictions.
She brought a mobile coffee machine to the village’s community centre, which meant retirement residents could catch up over a coffee or lunch.
This helped combat social isolation and improves resident health and wellness, all of which are the result of Lil’s passion for her local community.

 

 

Sub-category sponsor:

WA Aged Care Financial Solutions

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