ACH Group has five dedicated Home Care teams who support Home Care Package customers.
Like all of the teams, the Home Care Team West has been a great support to many customers during the pandemic.
The Care Coordinators and Care Planners have regularly supported customers by taking on additional transport, personal care, and social support shifts when colleagues have been impacted by COVID.
Care Coordinators have maintained good communications with customers who have not had other family members to keep connected with during the lockdowns. They have also supported customers by arranging COVID vaccinations and tests, and transport for these and many other appointments
Throughout the pandemic, the Team has carried out exceptional work to further support customers in what has been and continues to be a very challenging time.