Emily Prowse

Skye Harvey Unsung Heroes – Individual

Organisation:

Banksia Village

Emily is the happy, caring receptionist who greets everyone with a smile as they enter Banksia Lodge. She has excellent customer service skills and maintains her calm, reliable work ethic even when times are tough, like during the bushfires in 2019/2020 and during COVID lockdowns and restrictions which stretched the patience of some of our residents and families.
Following procedural changes due to COVID, Emily proved her flexibility and adaptability, changing readily from a weekday worker to a shift worker, still smiling the whole time.
Showing her willingness to go above and beyond, Emily has also filled in as kitchen hand and roster office when asked.

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