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One of Australia’s leading quality & compliance teams Health Generation, in partnership with ACSA, present this webinar ‘Driving Better Outcomes Beyond the Pandemic’.

With the September 2021 Quality Agency Newsletter announcing that ‘the Commission is aiming to significantly increase the number of re-accreditation site audits undertaken in 2021–22, and has set a target of delivering approximately 2,100 site audits of residential aged care services by the end of June 2022’, understandably there are increasing concerns from small, medium and large providers to ensure their compliance position.

In a panel format, we will speak with senior industry leaders from a range of providers, along with ACSA’s Senior Manager Consultancy Services to explore what this looks like for them.

What are they doing to ensure their compliance position? What are their challenges and how are they looking to solve them? How has the pandemic and the industry wide resource shortage impacted upon their ability to sustain their position?

This in depth and robust discussion between industry peers will give you insight and guidance into how other industry leaders are navigating this challenging landscape.


  • Mathew Sierp, CEO, Sapphire Coast Aged Care
  • Wendy Zernike, Executive General Manager – Care, Innovation and Quality, Bolton Clarke
  • Lana Richards, Executive Manager (Ageing), Practice Excellence, Uniting NSW.ACT
  • Julie Anderson, Senior Manager Consultancy Services, ACSA – Julie and her team work daily with providers around Australia on their quality and compliance challenges

Panel Facilitators:
Heath Downie, Managing Director, Health Generation
Patrick Spillman, Senior Client Partner, Health Generation

Date:  Wednesday 10 November

11.00am – 12.00pm ACT, NSW, VIC, TAS
10.30am – 11.3am SA, NT
10.00am – 11.00am QLD
8.00am – 9.00am WA

Venue: Online via Zoom


ACSA members FREE
Non-members $25 incl GST

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Webinar: Driving Better Outcomes Beyond the Pandemic

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