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ACSA would like to invite you to join us for this informative Face to Face seminar on Managing Consumer Financial Expectations presented by Andrew Hopkins WA Aged Care Financial solutions and Are you in harmony with Western Australia’s harmonised work health and safety laws? Presented by Jenny Edinger and Kathryn Maric of Panetta McGrath Lawyers.
Managing Consumer Expectations – Financial Aspects
The times are changing for the aged care sector. There is no doubt that the Royal Commission into the Quality and Safety of Aged Care, along with all the media attention has certainly had an impact on potential consumers’ expectations of what aged care services should be able to offer them, and what they will be asked to pay for it.
Inaccurate or unrealistic consumer expectations around fees and charges causes friction and complaints over time – so how do you manage those expectations? Join us to hear Andrew Hopkins from WA Aged Care Financial Solutions share his insights and experiences of consumers’ understanding of what they should expect, what it will cost them and how you can support them in that understanding from the very start of their aged care journey.
Andrew Hopkins Founder and Principal of WA Aged Care Financial Solutions,
Through WA Aged Care Financial Solutions, Andrew has assisted many families navigate the Aged Care maze ensuring complex situations are translated to the best possible financial outcome. Born in Melbourne and raised in Perth, where he lives with his wife and two daughters, he has worked in Kununurra and London as a structural engineer, worked for 14 years in various commercial roles with the Wesfarmers Group, including being an executive in the Wesfarmers Business Development team and the General Manager of the Bunnings
Warehouse Property Trust, an ASX200 listed entity. Andrew has Bachelor of Engineering and Master of Business Administration from the University of Western Australia, and a Diploma in Financial Planning. He was a Director of
the Clontarf Foundation from 2000 until 2005, a program that uses football as a means to encourage education of young Aboriginal men and now caters for approximately 4,200 boys in 68 schools across Australia.
Are you in harmony with Western Australia’s harmonised work health and safety laws?
Western Australia’s Work Health and Safety Bill 2019 received Royal Assent on 10 November 2019. The aim of the legislation is to align Western Australia’s work health and safety regime with that existing in other states and territories. The legislation will not be operational until WorksafeWA finalises the industry specific regulations. However, one of the most important aspects of the legislation is the creation of an industrial manslaughter offence. In their defence, persons controlling a business unit must be able to demonstrate that they have undertaken due diligence to ensure that the business unit complied with its work health and safety obligations. During this session Panetta McGrath Lawyers will discuss the steps you can take to demonstrate that you have exercised due diligence in carrying out your work health and safety functions.
Kathryn Maric, Special Counsel
Kathryn advises on all aspects of employment and industrial relations law. She assists clients with preparing employment contracts, enterprise agreements and other industrial instruments and workplaces policies. Kathryn also advises on and conducts workplace investigations and defends unfair dismissal, general protections, anti-bullying, underpayments, employee entitlements and discrimination claims. Kathryn has a particular interest in assisting clients with creating and implementing successful enterprise bargaining strategies and advises on industrial action and union right of entry. Kathryn also advises clients in relation to work health and safety compliance and incident response. Kathryn appears in matters before the Fair Work Commission, Federal Court, Federal Circuit Court, Magistrates Court and the WA Industrial Relations Commission and has also instructed in the High Court of Australia.
Jenny Edinger, Special Counsel
Jenny assists aged care, health and retirement living clients with resolving complex matters relating to award interpretation and employee issues management. Jenny is skilled in conducting effective workplace investigations and payroll compliance auditing and advises Boards and senior management on investigation and audit outcomes. Jenny also assists with the resolution of workplace disputes and provides representation in disciplinary investigations and occupational registration matters. Jenny’s matters have included proceedings in the Federal Circuit Court, Fair Work Commission, Supreme Court, the Industrial Magistrates Court and the WA Industrial Relations Commission. Prior to her career in law, Jenny worked as an Employee Relations Manager and Occupational Health and Safety Coordinator for large Australian companies.
This session will benefit your staff who are involved in the admissions process of residential and home care consumers, and those staff with a HR role.
The Boulevard Centre, 99 The Boulevard, Floreat WA 6014
Date: 15th June 2021
Time: 9:00am to 12.00pm
registrations open at 9am
Non Members $95
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