Now more than ever, retirement village operators are facing pressure to deliver high-quality services and products to their customers, yet in order to do so, they must have access to the latest industry knowledge and academic research.  

As a result, ACSA has developed the ACSA Retirement Living Online Seminar, taking place in an online virtual format on the 28th & 29th of July. The seminar program has been carefully crafted in collaboration with our members in order to provide content that is relevant to the interests and concerns relevant to those involved in managing and operating Australia’s many retirement living villages. This seminar has a national focus and will bring together speakers and attendees from around Australia to discuss some of the most pressing and timely issues facing the industry.

By attending, you will have access to a range of 30-90 minute sessions across the two days, including Keynote addresses by key industry figures, interactive panel discussions, and the opportunity to network with peers and industry colleagues. There will be breaks between each session, meaning attendance does not require that you give up your entire day. 

Join us to hear our expert speakers share insights on a range of topics, including:

• Lessons learned from COVID-19 & how they can be applied moving into the post-COVID era 
• Promoting the benefits of Retirement Living: Enhancing sales & development strategies 
• Techniques for effectively managing complaints 
• Enhancing communication with village residents 
• Working collaboratively with resident committees to achieve beneficial outcomes 
• Navigating the challenges of accommodating village residents with dementia and addressing their care need
  

Should you be unable to make a session, you will also receive access to recordings and slides from each session after the event, so you are guaranteed not to miss out

PROGRAM
To view the program click here

DATES & TIMINGS 
Tuesday 28th July 2020 – 10:30am – 4:00pm AEST 
Wednesday 29th July 2020 – 10:30am – 4:00pm AEST 

COST
1x Ticket = all content from Both days, participate live or watch on demand
$110.00 Member Ticket (incl GST)
$99.00 Member Group Ticket (incl GST) – When you buy 3 or more tickets!
$154.00 Non-Member Ticket (incl GST)
$137.50 Non-Member Ticket (incl GST) – When you buy 3 or more tickets!

DELIVERY
Zoom Webinar Platform – We recommend you create a Zoom account, if you don’t already have one Click Here

MAJOR SPONSOR DAY 1

MAJOR SPONSOR DAY 2

To view our Events and Education Terms & Conditions please click here.

Registrations for this event are now CLOSED
Please contact the ACSA events team if you have any questions events@acsa.asn.au

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