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Quality in aged care is not just integral to ensuring compliance, but a key factor in the future and sustainability of organisations. ACSA’s annual residential-care focused symposium series focuses on how we build, manage and support quality across our organisations.

We’ll explore the challenges, opportunities, strategies and systems that can strengthen organisational efforts to provide quality and sustainable care.

Join us to hear from a variety of industry experts and leaders, as well as gaining insights into what fellow sector professionals are doing within their organisations, and to have your questions answered.

At this in-person event, you can also network with your colleagues from across the sector to share ideas, gain practical insights and make lasting connections.

Featured topics and speakers include:

  • Current learnings from Aged Care Quality Standards assessments
    Erin Conlon, Regional Director SA/WA/NT, ACQSC 
  • Aged care staffing – where to next?
    Panel including:
    Michael Rasheed, Executive – People and Culture, Southern Cross Care SA, NT and VIC
    Ross Thompson, Managing Director, Health Staffing Australia
    Jenny Deer, CEO, Mt View Homes
  • Star ratings – what does a good quality of life look like for older Australians in residential aged care?
    Prof Julie Ratcliffe, Caring Futures Institute, Flinders University
  • Additional services – what you can do and how they can enhance quality for residents
    Rebecca Barr, Consultant, O’Loughlins Lawyers
  • Innovations in dementia care
    Peta Coughlin, Manager, Centre for Dementia Learning SA, WA and NT
  • Digital transformation – embracing technology to enhance quality of services
    Paul Suhr, Sales Manager, CISCO Meraki
  • Member showcase – how ACSA members are boosting quality and sustainability in their organisations
    ‘Providing quality care in a regional area’ with Matt Kowald, GM Integrated Care, Barossa Village
    ‘Providing Trauma Informed Care’ with Kellie Whelan, Chief Operational Officer, RSL Care SA

View Program HERE

Who should attend?
Chief Executive Officers, Executives, General Managers, Facility Managers, Quality, Compliance and Risk Managers, Clinical Leads, Dementia Care Leads and other staff charged with leading the quality of residential care.

Date: Wednesday 24 November 2021

Time: 9:00am – 4:30pm (registration and arrival coffee from 8:30am)

Venue: Lakes Resort Hotel, 141 Brebner Dr, West Lakes SA 5021

Included: Morning tea, lunch and afternoon tea

$350 incl GST ACSA Members (Aged care providers only)
$440 incl GST Non Members (Aged care providers only)

For 3 or more employees from the same organisation you may book group tickets:
$315 incl GST ACSA Member Group Ticket
$395 incl GST Non Members Group Ticket

Industry suppliers and ACSA corporate partners – please contact events@acsa.asn.au to express your interest in being involved in this event.

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Thank you to our event supporters:

Principal Sponsor:

HESTA logo


Health Staffing Australia logo

YNA logo

Coffee Cart Sponsor:

Additional Information

Event Code


Lakes Resort Hotel
141 Brebner Drive
West Lakes, South Australia 5021 Australia
08 8356 4444


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ACSA SA Quality in Aged Care Symposium

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1300 856 904